Welcome to GoHighLevel.TV. We help businesses succeed using GoHighLevel by providing tutorials, demos, templates, coaching materials, and resources (the “Services”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard the personal information you provide to us when you access or use our website, landing pages, lead forms, social media lead ads (including Facebook/Instagram Instant Forms), and other services (collectively, the “Platform”).
1. Scope and Acceptance
By using our Platform, submitting information through our forms (including Facebook/Instagram lead forms), registering for access, downloading a resource, or otherwise interacting with our Services, you agree to the terms of this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described here. If you do not agree with this policy, please do not provide personal data to us.
2. Data We Collect
We collect and process personal data that you provide to us directly and information that is automatically collected when you use our Platform or interact with our ads and lead forms.
A. Information You Provide Directly
When you complete a lead form, sign up for a demo, contact us, or engage with our Services, you may supply:
Contact information: Full name, email address, phone number, company name, job title, postal address.
Profile data: Company website, industry, business size, country, language.
Lead form responses: Answers to short or multiple-choice questions you select in forms (e.g., “What do you want to automate most?”).
Account and login information: Username, password (for accounts on our Platform).
Payment information: If you purchase paid services, we may collect payment card details, billing address, and invoicing information via our payment processor (we do not store full card data on our servers).
Communications: Messages you send to us via email, chat, Facebook Messenger, Instagram Direct Message, or other channels.
Content you upload: Files, images, recordings, or other material submitted to the Platform.
B. Information Collected Automatically
When you visit or interact with our Platform, we automatically collect:
Usage data: Pages visited, time and date, referral source, interactions, clicks, features used, error logs, and other analytics.
Device and technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, language, and network information.
Cookies and similar technologies: We and our partners use cookies, pixel tags, local storage, and similar technologies to collect information about your use of our Platform and to improve and personalize your experience. See the “Cookies” section below.
Lead ad data from social platforms: When you submit a Facebook/Instagram lead form or engage with a social ad linked to our Services, the platform may share details of the submission (form fields, ad id, page id, timestamp) with us. This may include data provided and data automatically shared by the social platform (e.g., Facebook).
C. Information from Third Parties
We may receive information about you from third parties, such as analytics providers, social platforms, partners, data enrichment providers, and advertising networks.
For example, if you sign up through a Facebook lead ad, Facebook may provide us with the lead form data and certain metadata (ad ID, page ID, campaign info), subject to your consent to Facebook’s platform permissions.
3. Legal Bases for Processing (where applicable)
Where required by law (for instance under the EU General Data Protection Regulation), we process your personal data only where we have a legal basis to do so. The legal bases we rely on include:
Consent: Where you have given clear consent for us to process your personal information for a specific purpose (e.g., to receive marketing emails or SMS).
Contract performance: To perform a contract with you (e.g., deliver a purchased service or provide access to our Platform).
Legitimate interests: For our legitimate business interests, such as improving our Services, performing analytics, preventing fraud, and communicating with you about our Services — provided such interests are not overridden by your rights.
Legal compliance: To comply with legal obligations and requests from public authorities.
4. How We Use Your Data
We use the information we collect for the following purposes:
To provide and operate the Platform: Creating and managing your account, delivering requested content (demo videos, downloads, templates), processing purchases, and providing customer support.
To communicate with you: Sending transactional messages, service announcements, confirmations, updates, support messages, and security alerts.
Marketing and promotions: With your consent where required, we may send promotional emails, newsletters, and offers about our Services and events. You can opt out at any time.
Lead qualification and conversion: Importing lead data from Facebook/Instagram forms into our CRM (GoHighLevel), tagging and segmenting leads, routing to appropriate workflows, triggering automated emails/DMs/SMS, and assigning leads to sales pipelines.
Personalization and product improvement: Using analytics to personalize content, improve performance, and enhance our Services.
Advertising and retargeting: Building audiences and retargeting across platforms (e.g., Facebook Custom Audiences, Google Ads) to show relevant messages, measure campaign performance, and optimize ad delivery.
Security and fraud prevention: Detecting and preventing fraudulent or illegal activities and protecting Platform integrity.
Legal obligations: Responding to lawful requests, litigation, and regulatory obligations.
5. Sharing and Disclosure of Personal Data
We may share your personal data with third parties in the following limited circumstances:
A. Service Providers and Partners
We share data with trusted service providers who help us operate the Platform, deliver services, and support business operations, including:
CRM and marketing automation providers (including GoHighLevel infrastructure and CRM integrations).
Cloud hosting and storage providers.
Email and SMS delivery services.
Payment processors and billing services.
Analytics and performance measurement providers.
Customer support and ticketing systems.
Agencies, contractors, and vendors who perform services on our behalf.
We require these providers to process your personal data only according to our instructions and in accordance with applicable data protection laws.
B. Social Platforms
When you submit a Facebook/Instagram lead form or interact with our ads, the social platform (e.g., Meta) will have access to the data you provide and may provide certain lead data to us via API. You should consult the social platform’s privacy policy for details on their processing.
C. Business Transfers
If we are involved in a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction. We will notify affected users where required by law.
D. Legal and Safety Reasons
We may disclose personal data if required to by law, to respond to legal requests, to enforce our Terms of Service, or to protect the rights, property, or safety of GoHighLevel.TV, our users, or others.
E. With Your Consent
We may share data in other contexts with your explicit consent.
6. Cookies and Tracking Technologies
We and our partners use cookies, web beacons, pixels, and similar technologies to collect information about your interactions with the Platform and ads. Cookies enable functionality, personalization, analytics, ad targeting, and measurement.
Essential cookies: Required for the Platform to function (e.g., user session, login).
Performance and analytics cookies: Help us understand usage and improve our Services (e.g., Google Analytics).
Advertising and targeting cookies: Used to build audiences and show relevant ads across platforms (e.g., Facebook pixel, Google Ads tags).
Third-party cookies: Some features and integrations (social platforms, embedded content) may set cookies controlled by third parties.
You may manage cookie preferences via your browser settings and opt-out tools offered by ad platforms (e.g., Google Ads Settings, Facebook Ad Preferences). Note that blocking cookies may affect your experience.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Policy or as required by law. Retention periods vary based on the type of data and the purposes for which it was collected:
Leads and contact data: Retained while you have an active account and for a reasonable period thereafter (commonly 2–7 years) to support customer relationships, legal obligations, or legitimate business needs.
Transaction and billing records: Retained for tax and accounting purposes as required by law.
Analytics data: May be retained in aggregated or anonymized form indefinitely.
If you request deletion, we will remove your personal data from active systems and take reasonable steps to remove it from backups, subject to legal or contractual retention obligations.
8. Your Rights (Where Applicable)
Depending on your jurisdiction, you may have certain rights related to your personal data. These may include:
Right to access: Request a copy of personal data we hold about you.
Right to rectification: Request correction of inaccurate or incomplete data.
Right to deletion (right to be forgotten): Request deletion of your personal data under certain conditions.
Right to restrict processing: Ask us to restrict processing under certain circumstances.
Right to data portability: Receive a copy of your data in a structured, commonly used format.
Right to object: Object to certain processing (e.g., direct marketing or processing based on legitimate interests).
Right to withdraw consent: Withdraw consent where processing is based on consent.
Right to complain: Lodge a complaint with your local data protection authority.
To exercise your rights, please contact us at [email protected]. We may need to verify your identity before processing requests. We will respond in accordance with applicable law.
9. Marketing Communications and Opt-Out
If you opt in to receive marketing communications, we may send you promotional emails, SMS messages, or other materials. You may unsubscribe at any time by:
Clicking the “unsubscribe” link in any marketing email.
Replying STOP to marketing SMS messages (where applicable).
Contacting us at [email protected] and requesting to be removed from marketing lists.
Please allow up to 10 business days for processing and note that transactional or service messages (e.g., account notifications, billing messages) are not affected by marketing opt-outs.
10. International Data Transfers
Our Services may involve transfer and storage of your personal data to and from countries outside your residence, including to the United States and other jurisdictions. When we transfer personal data internationally, we use appropriate safeguards such as standard contractual clauses, data transfer agreements, or rely on an adequate level of protection recognized by data protection laws where applicable.
11. Security
We implement reasonable technical and organizational measures designed to protect personal data from unauthorized access, disclosure, alteration, or destruction. Measures include secure hosting, access controls, encryption (in transit and at rest where applicable), regular security reviews, and staff training.
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security and encourage you to safeguard your account credentials and use strong passwords.
12. Children and Minors
Our Platform is not directed to children under the age of 16 (or a higher age where local law requires). We do not knowingly collect personal data from children under the applicable age without parental consent. If you believe we have collected data of a child under the applicable age, please contact us at [email protected] so we can promptly delete the information.
13. Third-Party Links and Services
Our Platform may contain links to third-party websites, services, or tools (for example, analytics providers, social platforms, or payment processors). This Privacy Policy does not apply to those third parties and we are not responsible for their privacy practices. We recommend that you review the privacy policies of any third parties you interact with.
14. Facebook/Instagram Lead Ads — Specific Disclosures
When you submit data via Facebook or Instagram lead forms:
What we collect: The information you enter on the form (e.g., name, email, phone, answers) and metadata (ad id, page id, timestamp) is shared with us via the social platform’s API.
How we use it: We use the data to contact you, deliver the promised content (demo, blueprint), qualify leads, offer products and services, and for CRM and marketing purposes.
Mapping: We map form fields to our CRM fields to ensure accurate lead capture and follow-up.
Ad preferences and platform controls: For information about how the social platform uses your data and ad preferences, see the platform’s privacy policy (e.g., Facebook Data Policy).
Consent to transfer: By submitting a lead form, you consent to the transfer of data from the social platform to GoHighLevel.TV and our third-party service providers as necessary to deliver the Services.
15. Automated Decision-Making and Profiling
We may use automated systems to route leads, personalize communications, and for ad targeting and analytics. Such processing is generally limited to profiling for marketing and lead scoring. If you are subject to any automated decision that significantly affects you, you may have rights to request human review in certain jurisdictions. Contact [email protected] for details.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the updated policy on this page with an updated “Last updated” date. Where required by law, we will notify users of material changes and obtain consent if necessary.
You also have the right to lodge a complaint with your local data protection authority if you are concerned about our handling of your personal data.
18. Additional Notes and Best Practices
If you are a user in the European Economic Area (EEA), Switzerland, or the United Kingdom, please note that our reliance on legal bases, retention periods, and your specific rights may vary under local law.
If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA). Please contact us to exercise those rights.
To ensure you receive essential messages from us, add [email protected] to your safe sender or allowlist.
We recommend linking this Privacy Policy directly in your Facebook/Instagram lead form and including a short statement on the form that leads will be added to GoHighLevel.TV’s CRM and contacted about relevant materials, along with a link to this Privacy Policy.
Acknowledgement
By submitting your information through our lead forms or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to our collection, use and sharing of your personal data as described above.